Zutari, in association with Spescom and Coltron, developed and installed a new call-taking and dispatch system. The solution included Zutari’s proprietary incident management system, the GEMC3 disaster management planning tool, and the GEMC3 data warehouse with OLAP Analysis Engine.

Coltron’s TORNADO MRCC Multi-role Communications Switching System provided integrated telephony facilities and radio communications. Additionally, a DataVoice voice and screen recording solution was installed in the Bedfordview call-taking centre, enabling digital recording of all telephone conversations and real-time recording of associated computer application screen activities for audit purposes.